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Element Outfitters Return, Refund & Exchange Policy

Thanks for shopping at Element Outfitters. If you are not entirely satisfied with your purchase, we're here to help. Our goal is to make the return process as easy as possible.

Returns

  • You have 30 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it.
  • · Your item must be in the original packaging.
  • · Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If a pre-paid shipping label is provided, the cost of return shipping will be deducted from your refund.

Exchanges

If you would like to exchange your item for something different, simply place a new order for that item and put Exchange for (your original order #) in the Order Notes. If the price of the item has changed let us know in the Order Notes and we will adjust your order total before capturing your payment.

If your purchase arrives damaged or incorrect please contact us right away at (855) 232-1771 or by email to support@elementoutfitters.com. .

The Return Process

  1. Fill out the return form included in your package. If you don't have the original form please include your order number, contact information and reason for the return in your package.
  2. Place the item/items you are returning back in the original shipping box with all of the original tags, packaging and paperwork. Item's must be in unused/sell-able condition or your return wil be refused.
  3. Ship your package back to us. You can contact us for pre-paid shipping label (the cost to ship back will be deduct from your refund) or ship via the shipping provider of your choice using the address:
Element Outfitters
Attention Web # (Place your original order number here)

222 S 5th Ave

Pocatello, ID 83201

Important Things to Remember

  1. Get a tracking number. We are not responsible for any packages that do not arrive at our location.
  2. We will issue the refund or store credit when we have received and inspected the items you have returned

Reward Points

  • All rewards points will be deducted from items you return.
  • Purchases made with reward points or store credits will be refunded the same way.