Element Outfitters Return, Refund
& Exchange Policy
Thanks for shopping at Element Outfitters. If you are not
entirely satisfied with your purchase, we're here to help. Our goal is to make
the return process as easy as possible.
- You have 30 calendar days to return an item from
the date you received it.To be eligible for a return, your item must be
unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of
Once we receive your item, we will inspect it and notify you
that we have received your returned item. We will immediately notify you on the
status of your refund after inspecting the item. If your return is approved, we
will initiate a refund to your credit card (or original method of payment). You
will receive the credit within a certain amount of days, depending on your card
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are nonrefundable. If a pre-paid
shipping label is provided, the cost of return shipping will be deducted from
If you would like to exchange your item for something
different, simply place a new order for that item and put Exchange for (your
original order #) in the Order Notes. If the price of the item has changed let
us know in the Order Notes and we will adjust your order total before capturing
If your purchase arrives damaged or incorrect please contact us right away at (855) 232-1771 or by email to firstname.lastname@example.org. .
The Return Process
- Fill out the return form included in your package. If you don't have the original form please include your order number, contact information and reason for the return in your package.
the item/items you are returning back in the original shipping box with
all of the original tags, packaging and paperwork. Item's must be in
unused/sell-able condition or your return wil be refused.
- Ship your package back to us. You can contact us for pre-paid shipping label (the cost to ship back will be deduct from your refund) or ship via the shipping provider of your choice using the address:
Attention Web # (Place your original order number here)
222 S 5th Ave
Pocatello, ID 83201Important Things to Remember
- Get a tracking number. We are not responsible for any packages that do not arrive at our location.
will issue the refund or store credit when we have received and inspected the items you have
- All rewards points will be deducted from items you return.
- Purchases made with reward points or store credits will be refunded the same way.